Doggie Daycare - FAQ

 •  Certified Professional Pet Sitter

Can I see the doggie daycare and overnight boarding facilities where my dog will be staying?

Of course! You are welcome to visit Carolinas Critter Sitters and tour the facility before enrolling in doggie daycare or scheduling and overnight boarding stay.

Can any dog come for boarding or daycare?

No. Every dog must first complete an evaluation with our staff so we can see how they interact with other dogs, staff and in our environment. If pet is under 4 months of age, please give us a call for information regarding boarding and daycare. Must be current on their Rabies, Bordetella, Parvo and Distemper vaccinations. We also strongly suggest that your dog have the canine influenza vaccination. All pets must be in good health, flea/tick free, friendly to all dogs and people, and generally love to play. Any dog being treated for ANY contagious illness must be symptom free and finished with all medications.

Why do you prefer that my dog be spayed or neutered?

Intact dogs tend to be a greater risk of injury from other dogs. Intact males are often viewed as a threat by other dominant dogs. Intact females tend to be picked on by other females and males will view her as an intact female and treat her that way.

How can I be sure that the doggie daycare play space is clean, odor & disease-free, comfortable and safe for the stated capacity of the center?

Carolinas Critter Sitters Doggie Daycare & Pet Resort is licensed and inspected by both the NC Department of Agriculture and the Char/Meck Department of Health regularly. We clean and disinfect the doggie daycare play areas, the overnight boarding luxury pet suites, and clean up after each doggie goes #2 regardless of how many dogs stay with us.

What makes Carolinas Critter Sitters Doggie Daycare and Dog Boarding facility different than a traditional kennel?

Traditional kennels typically kennel your dog in a cage most of the day and may let them out briefly or they are in an outside run part of the day. As part of your pet’s home away from home, all dogs at Carolinas Critter Sitters Doggie Daycare and Pet Resort will enjoy daycare before heading off to their private luxurious suite with a raised cozy cot. Whether it is one or two dogs, our cageless, luxury dog suites are large enough to accommodate every family’s size. You will have peace of mind knowing your pet is well cared for when boarding with us.

Some of our luxury doggie suites:

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Do dogs ever get hurt?

Although we do our best to avoid injury to your dog, they do get scratches, nicks and easily treated small injuries. It is rare in the industry that more serious injuries occur. All injuries no matter how minor will be reported when you pick up your dog. Serious injuries would immediately be reported to you and we will seek immediate medical attention.

What is canine cough?

Infectious tracheobronchitis is a highly contagious, upper-respiratory disease that is spread by any one of three infectious agents (parainfluenza, adenovirus or Bordetella) or any combination thereof-most often passed on through the air, it can also be transmitted on hands or clothing. The incubation period of the disease is roughly three to ten days and an infected pet may be contagious for three weeks after first showing signs of illness. The main symptom is a hacking cough, sometime accompanied by sneezing and nasal discharge, which can last from a few days to several weeks. Although this coughing is very annoying, it does not usually develop in to anything serious; however, just as with a common cold, it can lower the dog's resistance to other diseased making it susceptible to secondary infections , and so the dog must be observed closely to avoid complications. Canine cough can be especially serious problem for puppies, geriatric and immunosuppressed dogs.

Just as in the case of the common cold, tracheobronchitis is not "cured" but must run its course; however, any animal displaying signs of illness should be seen by a veterinarian as soon as possible. Many times antibiotics will be prescribed to prevent secondary infection, and sometime cough suppressants will be prescribed to reduce excessive coughing, but these medications do not attack the disease itself.

There is a vaccine that can protect your pet from tracheobronchitis. Vaccines against parainfluenza and adenovirus type 2 are routinely used. Specific, non-routine vaccines are also available for Bordetella bronchiseptica (another case of canine cough). Although some veterinary practices do not use this vaccination routinely, it should be considered for pets that board, visit a daycare frequently, or for those whose veterinarian recommends it. It is important to note that the vaccines that are used to prevent this viral disease are made from only one of the over 100 different strains of the virus and therefore are not as effective against some strains as others. Some strains are not included in any vaccine; therefore, there is no prevention against them. It is recommended that you obtain vaccinations for canine cough 5 to 7 days before taking your dog to a pet care facility.

Tracheobronchititis, like the flu, is often seasonal - mainly due to the fact that the busiest seasons for pet care facilities tend to be summertime or over holiday periods. It also tends to be an epidemic. When veterinarians begin to see cases, they normally come from every pet care facility in town, as well as from individual dog owners whose dog did not visit a facility at all. When the outbreak is over, they might not see another case for months.

Tracheobronchitis doesn't only occur in pet care facilities. Since these viruses can be present anywhere, and can travel for considerable distances through the air, they can affect any dog, even one that never leaves its own back yard. But tracheobronchitis is more likely to occur when the concentration of dogs is greater such as at dog shows, kennels, dog daycares, veterinarian offices and hospitals as well as pet shops. Dogs can also be exposed while running loose or while being walked near other dogs, or playing in the park.

There is a greater chance of catching this virus in boarding kennels or daycare because a dog encounters two conditions that do not usually exist at home; proximity to a number of potentially contagious dogs, and the stress and excitement of a less familiar environment, which can result in lower resistance to disease (these same factors explain why children are more likely to catch the flu at school, rather than at home). But the more frequently a dog visits a pet care facility, the greater are the chances that it will acquire immunity to the disease. Even during a widespread breakout, only a fairly small percentage of exposed dogs are affected.

While the spread of canine cough can be minimized by proper cleaning, isolating obviously sick animals, and properly ventilating the facility, remember that no amount of supervision, sanitation, or personalized care is guaranteed to be 100% effective against the illness. All that a good pet care facility can do is recommend immunization against tracheobronchitis, refuse to admit an obviously sick dog, follow responsible cleaning and sanitation practices, listen and watch for any signs of sickness, and make sure that any dog requiring veterinary attention receives it as quickly as possible. (Strangely, the dog with parainfluenza alone may not appear ill, yet is contagious.) You have a right to expect a pet care facility to provide the best possible care just as that facility has a right to expect you to accept financial responsibility for such care.

What are canine or cutaneous papillomas A.K.A warts?

Warts, also known as "cutaneous papillomas", can be found quite often in puppies, although older dogs also get them.
The warts usually are found on the dog's face, along the lips, inside of the mouth, and occasionally even on the eyelids, the surface of the eye, or between the toes. Initially, canine warts are usually small in size and the color is generally pale and pinkish. Over 4-6 weeks, however, they grow in size, become rough and grayish-white, and have the appearance of a cauliflower. Sometimes we can also find warts that are deeply-pigmented. There is usually more than one wart in an affected dog. It's hard to imagine, but sometimes you may find as many as 50-100 warts on a dog! If a large number of warts are developed in the mouth, the dog may show signs of appetite loss, excessive drooling, and may have difficulty eating.
Most dog warts are caused the virus called Papillomavirus (PV). The infection is transmitted through direct contact with the virus on an infected dog or in the dog's environment. It may take months after exposure to the virus for a dog to develop warts. PV can only be spread among dogs, but not from dogs to humans. Dogs that are easily infected by the virus usually have an immature or compromised immune system, e.g. puppies, older dogs, or dogs with other health problems. Canine warts caused by PV are, most of the time, benign (non cancerous) and will generally go away by themselves in several weeks or months (around 6 to 12 weeks).

Does someone stay with the dogs overnight?

No. We do not have a person that spends the night with the dogs, but we do have a monitored security system. Studies show that the dogs sleep better throughout the night without humans present. We leave at 8:30pm each night and are back bright and early at 6:00 am each day to take care of our boarding pets. If your dog requires overnight monitoring, the best option would be to look into in-home pet care or veterinary care.

What if my small dog likes to be with big dogs?

Although we have a large dog, medium dog, small dog and geriatric room it will also depend on your dogs needs. That is why during the assessment we will see how your dog interacts with others and ask you questions about his/her needs. So don't be surprised if the smallest dog has a best buddy that is the largest dog.

How do dogs wind down from the flurry of activity and avoid potential conflicts?

Our guests have scheduled quite time from 12-2pm daily. Once they have had their naps they will have more energy for play time and will have the opportunity to run off any excess energy so they are calm and ready to be with you for the evening.

Are there safety rules?

We always keep a watchful eye on canine good manners.

Should I feed my dog before going to daycare?

We recommend feeding your dog a minimum of 1.5 hours prior to coming to daycare to prevent the possibility of bloat. Bloat is caused by playing to soon after or before eating.

Is the management and staff mature, knowledgeable, courteous, professional and patient at all times?

We have a team of very qualified individuals; many have long term service as pet sitters with Carolinas Critter Sitters. We also have the Mixed Pet Vet Clinic veterinarian available for any unforeseen emergency.

Are the dogs supervised at all times?

ABSOLUTELY! You can also view your dog during the day from any PC just for fun! How are the corrections and praise administered and what provisions are there for avoiding fights? Carolinas Critter Sitters Doggie Daycare & Pet Resort always monitors the dogs' behavior to try to avoid incidents. However, we are equipped with shaker cans, and squirt bottles. These will just startle the dogs so we can then redirect their attention away from any squabbles.

How well do the dogs respond to the staff?

Very well. The dogs at Carolinas Critter Sitters Doggie Daycare & Pet Resort respect and love the staff! And we love them! Your best friend will quickly become Our Best Friend!

Is there an in-depth interview to determine relevant background, behavioral and health information including confirmation of spay/neuter, proof of vaccinations, flea and tick prevention, etc.? Moreover, is the information kept up to date?

On your first day we will obtain information on all aspects of your dog. Documentation of vaccinations and spay and neuter certificates are required. We have a computerized reminder system for vaccination updates. We spot check every dog that comes to day care, for any signs of fleas. Flea preventatives need to be used on a consistent basis to protect all of our canine guests.

How will my dog behave after a day at Carolinas Critter Sitters Doggie Daycare & Pet Resort?

The great benefit of doggy daycare and boarding with us, we tire out your dog for you! With our off leash ¾ acre yard, dogs tend to run a lot more and play with others, which takes up a lot of their energy! Even in our fun, playful environment, there is still stress for some dogs. There are a lot of smells, noises, and activities that they aren’t used to. There is always something going on and it all adds up.  Don’t be surprised if your dog sleeps soundly for a couple of days after staying with us.  All dogs have nap time between 12:00 to 2:00 so they can rest before their next play session.

Why is my dog thirsty when he/she comes home?

Water is available at all times. Playing hard all day is just as strenuous as working out. Even though water is available, we cannot force dogs to drink. Your pup just needs to rehydrate themselves after a long day of playing.

My dog's paws are sensitive after daycare, did something happen to my dog's feet?

No. It is very common that your dog's pads on his/her feet are sore after running and playing all day. Most dogs may not be used to playing all day, making their paws more sensitive. The sensitivity and soreness is only temporary and they will build stronger pads.

Will my dog get dirty while staying with you?

While we strive to keep a clean setting, we cannot control the weather or your dog’s individual tendency to “be a dog” outside. Some dogs might need a bath before going home. We are happy to bathe your pet before pick up to ensure they are fresh and fluffy before departure. Please ask about our grooming options.

When do I pay for boarding and daycare?

When you drop your furry little friend off. We take payment via Visa, Mastercard and Discover.

When do I pay for my dog's grooming?

When you pick your furry friend up.

What vaccinations do grooming clients need?

Grooming Clients are required to be up to date on the following vaccinations:

  • Bordetella
  • Distemper
  • Parvo
  • Rabies

Still have questions?

Ask your Carolinas Critter Sitters Doggie Daycare & Pet Resort Staff. They're more than happy to help you, and want you to understand why Carolinas Critter Sitters Doggie Daycare & Pet Resort truly is the best environment for your dog!


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