FAQ - Pet Sitting Service

 •  Certified Professional Pet Sitter

Why Hire Carolinas' Critter Sitters Professional Pet Sitters?

  • In-home professional pet sitting service provides added peace of mind.
  • Pets are happier and experience less stress at home.
  • Diet and exercise routines are uninterrupted.
  • Travel trauma for both owner and pet is eliminated.
  • Pet's exposure to illness is minimized.
  • Untrained or unwilling friends/family/neighbors need not be involved.

How does Carolinas' Critter Sitters handle alarm systems?

Carolinas' Critter Sitters requires clients to program our special code and password into their security system.

If a client doesn’t know how to add a number, no problem! Your security company wil help. Anytime you give a person access to your home, you should notify your security company anyway. This call takes about 2 minutes. The customer service team can walk you through adding a new code. By using our code, we don’t have to record your code ANYWHERE which is the safest and most secure way to do things.

Why are you charging a fuel surcharge? Isn't that cost built into the visit rate?

With the price of gas for regular unleaded increasing daily, regretfully it has become necessary for us to charge a fuel surcharge. The surcharge will be passed along directly to our pet sitters to help them with the burden of high fuel costs. I devised our rates with the following costs in mind:

  • General Liability insurance
  • Bond insurance
  • Workers’ Compensation insurance
  • Credit card processing fees
  • Web site fees
  • Other miscellaneous costs
  • Pet sitter salaries

Our pet sitters are paid with travel costs in mind. This sudden and high increase in gas directly affects their ability to afford to put fuel in their vehicles.

Carolinas' Critter Sitters fuel surcharge policy is as follows:

  • Price of Gas $2.75 or less = $0
  • Price of Gas $2.76 through $3.20 = Fuel Surcharge $0.50
  • Price of Gas $3.21 through $3.50 = Fuel Surcharge $0.75
  • Price of Gas $3.51 through $3.75 = Fuel Surcharge $1.00
  • Price of Gas $3.76 through $4.00 = Fuel Surcharge $1.25
  • Price of Gas $4.01 through $4.25 = Fuel Surcharge $1.50

On the 1st of each month, I will look at the average Charlotte Area fuel costs through AAA’s Daily Fuel Gauge Report.

Adjustments to the fuel surcharge will be made as follows:

  • Appointments that begin in the previous month and end in the following month will remain at their current fuel surcharge rate because these appointments will have already been charged to your credit card.
  • Appointments that do NOT bridge 2 months will be adjusted higher or lower based on the schedule above.

Why do holiday fees apply to days other than the actual holidays?

Dates in which Carolinas' Critter Sitters Holiday Rates apply are derived from federal holidays plus Valentine's Day. Rates are increased during these times due to the significant increase in the need for pet sitting. The holiday rates do not apply to the individual day only. Several days before or after the actual holiday may also fall under our Holiday Policy. This policy is in place to compensate the pet sitters for the difficult schedules they take on as well as 'giving up' having a holiday of their own. Rate information is located in 3 places on the web site: 1. When you create your profile, the policies and procedures section that you scroll through in order for the check box to activate. 2. The blue box on the right of the page where you create an appointment. 3. This web site. Click on Fees and Services and scroll down to holidays.

Why does Carolinas' Critter Sitters require 2 keys? May I give you the code to my garage instead?

Carolinas' Critter Sitters requires 2 copies of your house key during the initial consultation. A $3 charge will be applied if we have to make a copy for you. 2 keys are required in case of an emergency. For example, if your usual pet sitter gets into a car accident, the second key is available for another pet sitter to care your critters.

We do not accept electronic entry options only. Should your home have a power failure, we will be unable to access it, therefore leaving your critters to fend for themselves.

Will my keys be returned after you care for our critters?

Absolutely! However, we do recommend that your key remain for the convenience of future pet sitting services and to enable online/telephone reservations, thus avoiding future key pick up appointments. Should you choose to have your key returned, a $10 key pick up/drop off charge will be applied to future visits.

Why Hire a Pet Sitter?

Have you ever had a friend or neighbor pet sit your critters and:

  • Things didn't go well?
  • They canceled on you at the last minute?
  • They missed appointments?
  • They didn't spend the time you thought they would?
  • They didn't do the things you asked them to do?

How does Carolinas' Critter Sitters accept payment?

Carolinas' Critter Sitters accepts payment for pet sitting services via Visa and MasterCard credit and check cards processed through Authorize.net and BB&T. More than 185,000 merchants trust Authorize.net to manage their payment transactions. They are one of the largest payment gateway services and have processed over one billion transactions securely and reliably. Authorize.net houses your information. Carolinas’ Critter Sitters, LLC and our pet sitters do not have access to your credit/check card information, nor does the company that manages the scheduling portion the website.

How it works: When you register on Carolinas' Critter Sitters pet sitting web site, you will enter your credit or check card information. When you schedule an appointment, your credit card will be charged two days before services begin. It is that simple.

 

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